For online purchases, the product(s) shall be submitted for return within seven (7) days from the date of delivery, in their original condition, in the original packaging and must be accompanied by the pertinent sales receipt. Kathryn Bentley will not accept merchandise that has been worn, used, altered or damaged. International, sale-priced products, or products marked as “final sale” at the time of order, are final sale and cannot be returned, and Kathryn Bentley will not issue any credit towards the return of said product. If you feel the merchandise you received is defective, please contact info@KathrynBentley.com for a replacement. If a replacement is not available and the merchandise is deemed defective a full refund will be issued. All special, made to order jewelry and custom pieces are final sale and not eligible for returns or refunds.
Returns and exchanges will be processed within seven (7) business days of receipt. Please note that shipping charges for any returned item(s) are the client’s responsibility at the point of refund. Kathryn Bentley will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier. Kathryn Bentley reserves the right to refuse return of any merchandise that does not meet the above return policy. The price of any returned products that complies with Kathryn Bentley’s return policy shall be reimbursed as soon as possible and, in any event, within fourteen (14) days of the return delivery date of the products by the customer to Kathryn Bentley. Exchanges of products that do not comply with the return policy may be accepted at the sole discretion of Kathryn Bentley.
If Product(s) purchased on KathrynBentley.com is received damaged, the Customer must notify Client Services immediately within forty-eight (48) hours by email info@kathrynbentley.com. The Customer must provide detailed information regarding the defects and keep the original Product packaging and the parcel in the condition in which it was received, and otherwise follow the instructions provided by the Client Services representative. Client Services will then begin investigation with UPS. Please note that this process generally takes between eight (8) and ten (10) buesiness days.
For more information, please see our terms:
https://www.kathrynbentley.com/pages/help
